25 tình huống đối thoại giờ đồng hồ anh tiếp xúc buôn bán hàng – Bài học những câu tiếng anh bán sản phẩm phổ biến tất cả 25 tình huống tiếp xúc bởi tiếng anh giữa tín đồ phân phối và người mua.
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Trong bài học các bạn sẽ được học tập giải pháp chào quý khách hàng, hỏi báo cáo sản phẩm & hàng hóa, lời khuyên ổn, giảm giá, mang cả với dùng thử đổi mới hàng trong vô số tình huống và những món sản phẩm khác biệt nlỗi giày dép, quần áo…
GREETING CUSTOMER
DIALOGUE 1
Sales: Good afternoon. Has anyone helped you yet?
Man: No, not yet.
Sales: What could I bởi for you?
Man: I’m looking for some socks?
Sales: What kind of socks?
Man: Well, I’d like to lớn buy some warm winter socks.
Sales: I’m sorry, but we only carry thin dress socks
Man: Do you know where I can buy some winter socks?
Sales: Yes, There’s an outdoor clothing store located on the third cấp độ.
Man: Oh, Okey. I’ll try there. Thanks for your help.
Sales: You’re welcome.
DIALOGUE 2
Sales: Hello! Can I help you with something?
Man: Yes, please! I’m looking for some ties.
Sales: Well! You’re in luck! Because we have some ties that are on sale today.
Man: Really? Which ones?
Sales: Well! The ties on this raông chồng are 30 khổng lồ 1/2 off và the ties on this raông chồng are 60% off
Man: Do you have any silk ties?
Sales: Yes, we vị. We have sầu some ties that were made in Đất Nước Thái Lan.
Man: Really! Can I see a few?
Sales: Sure, They are on sale for 30 to lớn 50% off too, which bởi you like? Solid color, stripes, on designs.
Man: Oh! I prefer solid colors.
Sales: Ok, how about these?
Man: Oh, there are nice, but vì chưng you have sầu a wide tie.
Sales: No, I’m sorry. We only have sầu the thi style
Man: That’s OK! I’ll take these.
DIALOGUE 3
Sales: Good morning. May I help you?
Man: Not quite yet! I’m still looking.
Sales: OK, Let me know, if you have sầu any questions
Man: Sure, Thanks. Excuse me! Do you have sầu any items on sale today?
Sales: Yes, the men’s clothing department has the sale on belts.
Man: And where is the men’s clothing department?
Sales: Go straight ahead và turn left.
Man: Thanks, & have a nice day.
Sales: Thanks, you too.
ASKING FOR MORE INFOMATION
DIALOGUE 1
Sales: Hi, Do you need any help?
Woman: Yes, could you tell me how much this shirt costs?
Sales: This shirt is $9.95
Woman: That’s a very reasonable price. Do you have sầu this one in black?
Sales: I’m sorry, we only have this shirt in 4 colors: Grey, pink, xanh and green.
Woman: I’d like the one in green, but bởi you think the color will fade?
Sales: The colors will definitely not fade. These are the pre-washed shirts.
Woman: I’d lượt thích the one in green please, but can you tell me, bởi vì you have the kích thước XXL, I buy this shirt for my husb& and my husb& is very big.
Sales: I’m sorry, we only have sầu 4 sizes for this shirt: small, medium, large và extra large.
Woman: Can I see the extra large please?
Sales: Sure, here you are
Woman: I think, this will fit my husbvà. It’s 100% cotton I wonder if it will shrink after a few washes.
Sales: Maam! These shirts are pre-shrunk. So you don’t need to worry about shrinking.
Woman: That’s good! I’ll take this me please.
Sales: Ok, that will be $9.95
Woman: Here you go! Thank you so much for your help
Sales: You’re welcome ! just one moment please for your change và your receipt.
DIALOGUE 2
Sales: Hello! Has anyone taken care of you yet?
Woman: No, not yet! Can you help me find a pair of jeans please?
Sales: Sure! What style do you like?
Woman: I lượt thích the loose fitting style
Sales: And what is your size?
Woman: My waist kích thước is 29 inches
Sales: What length are you looking for?
Woman: Approximately 30 inches.
Sales: What color vày you like? We have sầu blaông chồng, light xanh và navy blue
Woman: I lượt thích the navy blue.
Sales: You might be interested in these.
Woman: Yes. I like this style very much.
Sales: They are very popular, we sell a lot of them.
Woman: Can I try them on.
Sales: Yes, of course. The fitting rooms are overthere on your left.
DIALOGUE 3
Sales: Hello! Can I help you with something?
Man: Yes, please! I’m looking for some ties.
Sales: Well! You’re in luck! Because we have some ties that are on sale today.
Man: Really? Which ones?
Sales: Well! The ties on this raông xã are 30 khổng lồ một nửa off & the ties on this raông chồng are 60% off
Man: Do you have any silk ties?
Sales: Yes, we bởi vì. We have sầu some ties that were made in Thái Lan.
Man: Really! Can I see a few?
Sales: Sure, They are on sale for 30 to một nửa off too, which vày you like? Solid color, stripes, on designs.
Man: Oh! I prefer solid colors.
Sales: Ok, how about these?
Man: Oh, there are nice, but vày you have a wide tie.
Sales: No, I’m sorry. We only have the thi style
Man: That’s OK! I’ll take these.
ASKING FOR ADVICE
DIALOGUE 1
Sales: Hi, is there anything I can help you with?
Man:Yes, I’m going to lớn a friend’s house warming các buổi party and I will appreciate some suggestions on what gift to buy.
Sales: Sir, How about some detergents and utensils lớn help clean the house?
Man:Oh, I’m sure other people will also buy detergents.
Sales: What about a nice fruit basket? It’s simple.
Man:No, I was thinking about getting them something more useful around the house.
Sales: Is your friend a man?
Man:Yes.
Sales: Perhaps he likes fixing thing around the house, maybe you can get hyên a mix of tools.
Man:That’s a great idea! I’ll get hyên ổn a tool box.
Sales: You can find it in the hardware section located on the third floor.
Man:Ok, thank you so much.
Sales: You’re welcome.
DIALOGUE 2
Sales: Hello! What can I bởi vì for you?
Man: Well, I’m looking for a new outfit for this weekover.
Sales: May I ask what the occasion will be?
Man: Yes, it’s a casual party.
Sales: Would this be for yourself ?
Man: Yes
Sales: What price range are you thinking about ?
Man: I’m looking khổng lồ spover between 150 và 200 dollars.
Sales: We can start by lookingat some pants.
Man: I’d like these navy blue slacks. How much are they ?
Sales: These are 60 dollars, would you lượt thích to lớn try them on ?
Man: Yes, please
Man: I really like these slacks, what color shirt will go well with them ?
Sales: Well if you are really brave, I would recommover this red shirt.
Man: Do you have sầu anything else?
Sales: We have these silk shirts ?
Man: How much are they?
Sales: These silk shirts are 60 dollars. Would you like to try them on?
Man: Yes, Please.
Man: I’d like the texture of silk, but I think these shirts are too tight for me. Do you have anything with the loose fit.
Sales: Yes, bởi vì you like this loose fit shirt.
Man: Yes, I vì chưng. I’ll take the blaông chồng và Trắng one please
Sales: But, Don’t you think this one is nice too?
Man: I think I have done here please
Sales: OK, very well!
Please pay at the cashier counter over there.
Man: Thank you very much for your help
Sales: Sure.
DIALOGUE 3
Sales: May I help you?
Man: Father’s day approaching & I’d like khổng lồ get a gift for my dad.
Sales: Do you have sầu any ideas for the gift?
Man: Not really! I thought, I’ll shop around for some ideas first?
Sales: How about some clothing?
Man: No, not clothing. I get him clothing every year. This year, I want lớn bởi something a little bit different.
Sales: Would you like lớn look at our men’s accessories
Man: Sure, what vì chưng you suggest?
Sales: Oh! That depends! Does your father wear suits?
Man: Oh yes! He’s a bussinessman, He wears suits everyday
Sales: Then Would you like lớn look at our tie clips or cuff-links?
Man: That sound great! Let’s see cufflinks
Sales: Sure, step over the counter with me and I’ll show you what we have sầu.
ASKING FOR DISCOUNTS
DIALOGUE 1
Sales: Good afternoon. Is someone taking care of you?
Man: No, not yet. Could I ask you about the prices for these shoes?
Sales: Yes, Which shoes are you interested in?
Man: I’m interested in these two pairs of shoes.
Sales: The first pair is 65 dollars and the second pair, which just arrived yesterday, is 85 dollars.
Man: They are quite expensive! Could you give me a discount?
Sales: I’m sorry, sir. The prices are fixed through-out the store.
Man: Could you give sầu me a discount if I bough both pairs of shoes?
Sales: I’m really sorry, sir, but there is no bargaining in this store.
Man: OK. A discount really would have sầu helped me to buy both pairs of shoes.
Sales: Sir, if you need shoes with lower prices, I could show you some.
Man: No, that’s Ok. I’ll take this pair.
Sales: Alright then. That will be 85 dollars.
DIALOGUE 2
Sales: Good morning. How are you?
Woman: I’m very well, thank you.
Sales: I would like khổng lồ direct your attention to lớn the televisions.
Woman: They’re very nice. The overall design is very modern & sleek. How much are they?
Sales: Well, the 14 inch, the trăng tròn inch, & the 21 inch are $110, $180 and $210 respectively.
Woman: I really lượt thích the 21 inch. Do you give discount?
Sales: The televisions are already on sale, these prices are sale prices, 20% off the regular price.
Woman: Oh. But I was expecting bigger discounts.
Sales: I’m sorry. And I should mention to you that this is a special promotion sales for a limited time only.
Woman: Maybe I should wait for a clearance sale.
Sales: You could vì chưng that, but the model you want may no longer be in stochồng.
Woman: Ok, It’s a little bit expensive, but I’ll go for the 21 inch.
DIALOGUE 3
Sales: Hello. How may I help you?
Woman: I’ve come to buy the new sony stereo which was advertised in the newspaper last week.
Sales: That’s just right over here.
Woman: The price for the new model was advertised at a hundred và seventy nine dollars but the price on the price tag shows a hundred & ninety-nine dollars.
Sales: Yes. The $179 was for the weekkết thúc sale. the weekeend’s over now.
Woman: But I came in expecting it to be a hundred and seventy nine dollars.
Sales: I’m sory ma’am but as you’ve missed the weekkết thúc sales period. I’m afraid I cannot offer you the weekend sales price.
Woman: Let me talk to lớn the manager.
Sales: Ok. One moment please. Hello Simtháng. Can you help me with some customer service please over sony. Thank you. One moment please.
Manager: Good afternoon. How can I be of service lớn you?
Woman: I came in expecting lớn buy the new Sony model for the advertised price of a hundred and seventy nine dollars but your sales person tells me I have sầu missed the sale period.
Manager: See. It is correct that the sales price was only for the weekover. However, If you purchase the stereo for the regular price of one hundred and ninety-nine dollars. What I could bởi vì is give you discount coupons for your next purchase at our store.
Woman: Okay, thank you. Then I will take the stereo & the discount coupon.
Manager: Great.
BARGAINING
DIALOGUE 1
Sales: Hi. How can I help you?
Man: Yes. I’d like to buy a new gsm phone with internet capabilities.
Sales: Hmilimet. I think this panasonic would be the best phone for you.
Man: How much is it?
Sales: It’s only 375 dollars.
Man: That’s too expensive. The last panasonic mã sản phẩm that I bought was only 250 dollars.
Sales: Yes. Well. The internet capability has pushed up the cost of phone. Really, 375 dollars is not that expensive.
Man: Oh. Could you lower the price to 300 dollars?
Sales: No. That the best I can vày for you is 340.
Man: Ok. I’ll take this new panasonic mã sản phẩm.
DIALOGUE 2
Man: How much is this polo-neông xã T-shirt?
Sales: It is $25
Man: We would lượt thích to ask for you to lớn reduce your prices to us.
Sales: How much of a reduction in price vày you need?
Man: between 10 and 15%
Sales: Well, we could reduce your price by 5%. And if you buy more than 50 units, we can give sầu you an additional 5% discountMan: Fair enough
Sales: Deal
DIALOGUE 3
Sales: Hello. How can I help you?
Man: I’m looking to lớn buy a oto for my wife.
Sales: Did you have sầu a specific Mã Sản Phẩm in mind?
Man: Yes. I’m most interested in the BMW with automatic transmission và full option package that’s a very popular model at the moment.
Sales: It is 135000 dollars
Man: That seems quite expensive. Is it possible you could give me a discount?
Sales: The best we could vị is 132000 dollars. Additionally, we will also include three hundred dollars worth of shopping coupons at central department store
Man: Maybe you could throw in a spoiler and other accessories or perhaps you could absorb the cost of insurance.
Sales: I’ll have sầu to kiểm tra my manager. Please hold on for a moment. In addition to lớn the three hundred dollar discount và the three hundred dollar shopping coupons will also include the spoiler và CD player as for insurance you’ll have khổng lồ pay for that yourself.
Man: Okay. Thank you very much. I’ll take the BMW.
Sales: Great. Come this way someone will show you to sign the necessary forms.
MISTAKES ABOUT A PRICE
DIALOGUE 1
Woman: Excuse me. Could you help me for a moment?
Sales: Certainly, what can I vì chưng for you?
Woman: Well, I think there might be some mistake about phone prices in your store.
Sales: Really? Can you tell me some more details about this mistake?
Woman: Yes. Well, the price quoted on the special advertisement for this suit was 25 dollars. But the tag on the suit says 30 dollars. What is the correct price?
Sales: I don’t know I am going to check. One moment, please. You are right. This suit should only be 25 dollars. I am so sorry about the confusion. I am going to find out who’s responsible for this mistake và have them correct it right away.
Woman: Thank you.
Sales: Thank you for helping us.
DIALOGUE 2
Man: Good afternoon.
Sales: Good afternoon. Will this be all?
Man: Yes, just one pair of paints.
Sales: That will be $39.99
Man: Wait a second. I thought the sign baông xã there said $29.99 for these pants.
Sales: Really? Let me try lớn re-scan the bar code & see. The computer still shows the price of $39.99. Let me kiểm tra with the floor salesperson. Please wait a moment.
Man: Thank you.
Sales: The price is $39.99. You may have sầu misread the prices.
Man: Ok. Well, is it possible to lớn cancel this purchase? I would like khổng lồ look for another pair of paints.
Sales: Sure.
Man: Thank you.
Sales: You’re welcome
DIALOGUE 3
Sales: May I help you?
Woman: Yes. I am looking for the Ralph Lauren cosmetics set.
Sales: Great! You are in luông xã. We still have sầu three phối left.
Woman: Great. I will take one, please.
Sales: It comes with a complimentary bag.
Woman: How nice! Is there more than one color for the bag?
Sales: Actually, we have two colors, silver & blaông chồng. Which one would you like?
Woman: I’ll take the blaông xã one, please.
Sales: Great! That will be 85 dollars.
Woman: Excuse me! According lớn the advertisement in a magazine this month. One that cost $65.
Sales: Yes. The ad quotes $65 for the mix but you must bring the ad in order to receive sầu the discount. Let me check with my manager whether we can still give it to you with a discount.
Woman: The manager has agreed lớn give it to lớn you for $65.
Sales: Thank you so much.
Woman: You’re welcome.
HOW WILL YOU BE PAYING?
DIALOGUE 1
Sales: Can I help you find anything else?
Woman: No, that should vì it.
Sales: How would you lượt thích to lớn pay today?
Woman: Do you accept Master card?
Sales: No, I am sorry. We only accept Visa.
Woman: All right, then I’ll pay with my Visa thẻ.
Sales: Ok, wait a moment, please. I am sorry. This card has been denied.
Woman: I wonder what the problem is.
Sales: Well, the computer indicates khổng lồ tương tác your bank.
Woman: Alright. I’ll vì chưng that immediately. It looks like I will be paying with cash today. I am so sorry for the trouble.
Sales: It’s quite all right.
DIALOGUE 2
Sales: Have sầu you found what you were looking for, sir?
Man: Yes, I have sầu, thank you. I am ready lớn pay.
Sales: Will you be paying by cash or credit?
Man: Oh, credit, please.
Sales: I am very sorry. There seems to be problem with your credit card. The transaction is not going through.
Man: Really? What’s the matter?
Sales: I am not sure. The computer notes khổng lồ tương tác your bank.
Man: Can you try the thẻ again?
Sales: Madam, I already tried the transaction three times. I still receive the same message.
Man: All right. Can you try this Master card?
Sales: Sure, wait a moment. Ok. This one works just fine. Your total is $28.18. please sign the receipt right here.
Man: Thanks. Sorry for the confusion.
Sales: Not a problem.
DIALOGUE 3
Sales: May I help you, sir?
Man: Is this tie on sale?
Sales: Yes it is.
Man: How much is it?
Sales: It’s $14.99
Man: Can I pay with my Visa card?
Sales: Sure.
Man: Here you are.
Sales: Thank you. Could you please sign here?
Man: Ok.
Sales: Here’s your receipt.
Man: Thank you.
Sales: Please come again.
EXCHANGING MERCHANDISE
DIALOGUE 1
Sales: Could I help you?
Man: Yes, I’d like khổng lồ return these shoes, please.
Sales: What seems khổng lồ be the problem?
Man: The sole is coming off of the right shoes.
Sales: Really? Do you have sầu a receipt?
Man: Yes, I bởi.
Sales: You may exchange the shoes with any item with the same price.
Man: Actually, I like these shoes very much. Could I exchange them for another pair?
Sales: Of course, you may.
Man: Although, do you have sầu the same style of shoes in a darker color?
Sales: Let me check our stock. Yes, we carry a blachồng pair và a navy xanh pair.
Man: Great. I’ll exchange these for the navy xanh pair, please.
DIALOGUE 2
Sales: May I help you?
Woman: I’d like lớn return this shirt.
Sales: I am sorry, we only have an exchange policy.
Woman: What is your exchange policy?
Sales: You can exchange this sản phẩm for any sản phẩm equivalent lớn the shirt’s price.
Woman: I see. In that case, I may browse around a bit.
Sales: Sure, feel không tính tiền. Take your time.
Woman: Thank you. I don’t see anything else I lượt thích. Is it possible to lớn get the same shirt but only one kích cỡ larger?
Sales: I am sorry. We don’t have this color but we vị have sầu this form size in other color.
Woman: Alright then. I’ll look at some other colors.
Sales: Okay. Let me know if you’re interested in anything you see.
Woman: Thank you.
DIALOGUE 3
Sales: Hello, madam. May I help you?
Woman: Yes. I bought this purse last week and now the zipper doesn’t work properly. Can I get my money back?
Sales: Oh, I am sorry, madam, but our store does not have sầu a refund policy. You may exchange it for another purse.
Woman: Do I have to get another purse?
Sales: No, not actually. You can exchange it for any chiến thắng of equal price.
Woman: Oh, that sounds good. May I take a look around?
Sales: Yes, of course, take your time.
Woman: Could I see some of your woman’s wallets?
Sales: Yes. Actually, yesterday we just received a shipment of some really nice leather wallets for men and women.
Woman: May I see the wallets that snap closed?
Sales: Sure. What color would you like, brown or black?
Woman: Brown sounds nice.
Sales: Follow me, please.
MAKING SALES ON THE PHONE
DIALOGUE 1
Sales: Hello. P&J Flower. This is Stephane speaking.
Man: Hello. I would lượt thích lớn order a dozen roses.
Sales: Would you lượt thích it in a box or a bouquet?
Man: I would lượt thích a dozen red roses in a box, with a thẻ that says “I love you. From Lee.”
Sales: How sweet. Would you lượt thích anything else with it? Perhaps a box of chocolates or a teddy bear?
Man: No, thank you.
Sales: When are you going lớn pick it up?
Man: No, I would lượt thích those flowers delivered by 7p.m to lớn Miss Melanie Larson at 133 Sequoia Lane in Glendale.
Sales: Could you spell the “Sequoia” for me?
Man: Certainly. S-E-Q-U-O-I-A.
Sales: Thank you. The delivery will be arranged.
Man: Excuse me. How much is that?
Sales: That will be 70 dollars.
Man: Ok. Since I am not in town, can I pay by my Visa card?
Sales: Sure. May I have your credit card information?
Man: Yes, my name is Lee King. I will use my Visa thẻ. The number is 7543 2811 3049 7227 và that expires December 25th 2017.
Sales: Thank you very much.
Man: Thank you.
DIALOGUE 2
Sales: Hello. MA Books. This is Claire speaking. How can I help you?
Man: Yes, I am looking for J.R.R Tolkien’s Lord of the Ring trilogy. Do you have sầu it in stock?
Sales: Just a moment while I check our inventory, sir. Yes, we have sầu the trilogy in stoông chồng. You would lượt thích one phối, I assume?
Man: Actually, I would like 2 sets, please.
Sales: Ok, 2 sets at $17 each, plus $4 for shipping comes lớn $38. May I have your credit thẻ information?
Man: Yes. My name’s Andrew Arnold, & I will be using Master Card. The credit thẻ number is 7160 4218 9397 1432, with the expiration date July 15th 2017.
Sales: I also need your trang chủ address, phone number & gmail, please.
Man: Ok. My address is 4/10 Parkwood, Baltimore and my phone number is 410-488-3297.